WORK SKILLS DEVELOPMENT
For the local South African Market TalkTalk offers a Work Skills Development course, for students who want to find jobs in South Africa. This course is offered on Mondays and Wednesdays: 17:30 to 19:00 and is conducted in Parliament Street, Port Elizabeth.
Week 1 – WORK SKILLS DEVELOPMENT COURSE.
Skills/ Needs analysis
Introduction to course. Students match skills & experience to their course requirements. Plenary discussion about working in South Africa and employers’ needs.
Internet job search
Plenary analysis of sample jobs advertised via the internet. Students access a variety of recruitment web sites to identify jobs they could apply for. Plenary review.
Newspaper – Recruitment advertisements.
Students list information sources on target employers. Plenary review of local and national publications. Students identify jobs which they could apply for.
Newspaper – Advertising language
Students consider qualities of ideal employees. Plenary analysis of language used in advertisements students have selected. Students extract information from advertisements.
Week 2 – WORK SKILLS DEVELOPMENT COURSE.
Students plan & handwrite CVs
Students consider ingredients of a cover letter. Plenary discussion of the role of the cover letter.
Cover letters
Plenary analysis of a complex job advertisement. Plenary analysis of the relevant cover letter and discussion of positive self description. Students compose own cover letters.
CVs & cover
Letter writing Students transcribe handwritten CVs and cover letters on PCs to produce professional finished copies.
Interviews
Students consider how to prepare for an interview. Plenary discussion of an employer’s perspective. Students have interview practice.
Interviews
Students give presentations on their past work & future plans. Plenary analysis of simple & complex interview questions. Further interview practice.
Week 3 – WORK SKILLS DEVELOPMENT COURSE.
Interviews
Students consider good answers & questions to ask. Students role play interviews with each other. Plenary review of their performance.
Telephone skills
Students script a phone call applying for a job. Plenary analysis of idiomatic phone language. Students have back-to-back telephone interviews.
Telephone skills
Students script a phone call applying for a job. Plenary analysis of idiomatic phone language. Students have back-to-back telephone interviews.
Telephone skills/ Letter writing
Students role play back-to-back phone interviews. Students rewrite a poorly written business letter. Plenary review of letter writing style.
Difficult people
Students discuss bad experiences with customers, coworkers & bosses & consider solutions to problems. Students role play a difficult conversation with a customer.
Meetings
Plenary discussion of workplace stress & its causes. Ss form committees to find solutions and recommend costed options for change.
Week 4 – WORK SKILLS DEVELOPMENT COURSE.
Report writing
Students form working groups, manage budgets and make recommendations to senior managers through memos and faxes.
Letter writing
Students consider forms of business letters & extract information in composing a detailed reply to a complex customer query.
Branding
Ss discuss & analyse the value of corporate branding. Plenary analysis of print advertising. Ss design persuasive and deceptive advertisements.
Interviews & phone calls
Plenary analysis of precise questions & appropriate answers. Students use all Q & A material for final role play practice.
Course review
Review of each student’s plan to find a job. Plenary analysis of legal matters & forms. Presentation of certificates to successful students.
TalkTalk can meet Company requirements with regards to Skills Development and can tailor make a course to specific company culture and demands. TalkTalk welcomes any such enquiry.
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